Sometimes I really have to pity the poor users that are clueless, yet are forced to use current technology. Computers have arrived on the scene (and in the workplace) much faster than some people can (or want to) learn. This puts them in the uneviable position of having to deal with mountains of email without the organizational or technical knowledge to manipulate the information necessary to perform their functions.
Even more than pity...there's anger and frustration. There are always a small core of users (usually in the highest positions) who get tons of email. And they want to keep it all. They need it for documentation. They're too busy to sort the wheat from the chaff. And it piles up...
We tell them over and over on a frequent basis, "Don't stuff all your mail into one PST file! Break that 1.8 GIG pst file into multiple files." They don't have time. They never have time. Especially when it finally breaks. And it always does - at the most inopportune moment.
I like helping users, but I didn't read all those books and practice for hours to perform a USER-LEVEL task. It's not rocket science. I've created empty pst files for them. Drag and Drop. It doesn't get any easier. Not electronically.
Still they won't do it... Their "solution" is to continue using the same file and just browbeat the admins to fix it for them every time it breaks. After all, they're too important to waste time organizing THEIR FILES... Or....they decide to flount every measure of security and give their password to an underling to do it for them. [Which we inevitably catch and have to deal with...]
I'm too through with both of those options. I have to create a viable third solution. So, I'm going to outline *exactly* how to responsibly and securely allow an underling to divide mail files into neat little packages. Of course, there's no way anyone else could know how you would want to sort your emails into those thousand little folders that you love so much. So each file will have to be based on date received or sent. And the big muckety-muck is going to have to learn to use the FIND feature to pluck those one or two needed emails out of the thousands that are collecting dust. Yes, there will probably be plenty of resistance to changing someone's habit. But, once it's in writing....he'll look like a fool if he can't follow the simple instructions.
Ridicule dances where confrontation fears to tread...
Posted by BlueWolf on July 14, 2004 10:51 PM